About Fresh Clinics

Fresh Clinics provides industry-leading solutions that empower cosmetic nurses and clinic owners to thrive. Their platform supports start-up to scale-up cosmetic clinics, offering medical directors, software, and operational expertise to streamline clinical businesses.

As the business expanded across Australia and the United States, Fresh Clinics needed to scale its team quickly and strategically. The company was entering a crucial growth phase, with increased clinic onboarding, rapid product development, and ambitious FY25/26 revenue goals. To deliver, they needed a high-performing Talent Acquisition function that could move fast without compromising culture or quality.

The challenge

With plans to scale internationally, Fresh Clinics needed a strategic partner to design a sustainable, high-impact hiring model.

Their key goals were to:

• Scale hiring across Australia and the US
• Improve quality and consistency of hires
• Build a fit-for-purpose TA process
• Equip leaders with hiring capability
• Maintain and strengthen company culture
• Deliver on a DE&I talent strategy

The challenge was balancing speed and quality. Fresh Clinics was growing fast but needed to protect its strong internal culture and customer-first ethos while ensuring every hire was adding value from day one.

The solution

Solve was embedded into Fresh Clinics’ business as a strategic TA partner to build capability, infrastructure, and pipelines in parallel.

The Solve team:

• Designed and implemented a full TA process, from role scoping to onboarding
• Delivered end-to-end hiring across AU and US, combining contract and permanent solutions
• Equipped leaders with hiring capability, improving consistency and candidate experience
• Implemented a DE&I-led approach, ensuring balanced shortlists and inclusive sourcing
• Optimised funnel efficiency, balancing strong pipelines with high conversion rates

By working as a true extension of Fresh Clinics’ business, Solve created an agile, data-driven recruitment engine that delivered immediate results while laying the foundation for long-term scalability.

The result

The outcomes speak for themselves:

• 150% of hiring target achieved – 63 hires vs. 42 planned, directly accelerating FY25/26 growth objectives.
• Key leadership roles filled – including Heads of Sales (AU & US), Head of Engineering, Director of Business Operations, and Medical Directors, equipping Fresh Clinics with the strategic leadership needed to scale revenue, product, and clinical standards.
• Time-to-fill: 35 days – five days faster than the industry benchmark, driving faster onboarding and product delivery.
• 98% offer acceptance rate – a testament to strong alignment between Fresh Clinics’ EVP and Solve’s candidate engagement model.
• Interview efficiency: 25% interview-to-offer ratio, with over 3,000 applicants managed in Q3 — ensuring pipeline depth without burdening leaders.
• 62% female hiring rate – supporting a culture of inclusion and diverse perspectives across business units.
• ~50% reduction in cost-per-hire – at ~$6K per hire, achieving an estimated $300K+ annual saving versus traditional recruitment models.

Fresh Clinics’ TA function is now a strategic advantage. Our embedded model delivered immediate scale, sustainable process maturity, and measurable impact across revenue, delivery, and culture.

Solve is now a growth driver for Fresh Clinics, enabling faster innovation, higher customer satisfaction, and long-term business resilience.

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